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Licensed to be used in conjunction with basebox, only.

// getting started

Password management

When do you need a new password?

You should change your password if:

  • You want to renew your current password for security reasons
  • You suspect your password has been compromised
  • Your company requires regular password updates

You need to reset your password if:

  • You've forgotten your password
  • You can no longer sign in to basebox
  • Your account has been locked

Situation 1: You're signed in – changing your password

If you're already signed in to basebox, you can change your password directly in your profile.

How to change your password:

  1. Open your profile – Click your profile picture or name (usually in the top right)
  2. Select the password option – Click "Change password"
  3. Enter your current password – Confirm your identity with your existing password
  4. Create a new password – Enter your new password
  5. Confirm the password – Repeat the new password to make sure it's correct
  6. Save – Click "Change password" or "Save"

What happens next:

  • You'll be signed out automatically
  • Sign in again with your new password
  • Your old password will no longer work

Change password – dialog

Change password – confirmation

Situation 2: You're not signed in – resetting your password

If you can no longer sign in, use the "Forgot password" function.

How to reset your password:

  1. Open the sign-in page – Go to the basebox sign-in page
  2. Click "Forgot password?" – You'll find the link below the sign-in form
  3. Enter your email address – Enter the email address associated with your basebox account
  4. Submit – Click "Send link" or "Reset"
  5. Check your email – Look in your inbox (also check your spam folder!)
  6. Follow the link – Click the link in the email
  7. Set a new password – Create a new, secure password
  8. Confirm – Save the new password

Important

The reset link is only valid for a limited time (usually 24 hours).

Reset password

Tips for a secure password

A good basebox password should:

  • Be at least 8 characters long
  • Contain uppercase and lowercase letters
  • Include numbers and special characters
  • Not appear in dictionaries
  • Be unique to basebox (not reused on other services)

Problems with a password reset?

Didn't receive an email?

Check the following:

  • Spam folder – The email may have been flagged as spam
  • Email address – Did you use the correct address?
  • Wait time – Emails can take up to 10 minutes
  • Company filters – Your IT system might be blocking the email

Email still not arriving?

  1. Try again – Repeat the reset process
  2. Alternative email – If you have multiple email addresses
  3. Contact support – We're happy to help

Account locked or other issues?

Contact support immediately if:

  • Your account has been locked
  • You notice suspicious activity
  • The reset fails repeatedly
  • You don't have access to your email address

Security checklist

After changing your password, you should:

  • Save the new password in your password manager
  • Verify that you can sign in successfully
  • Sign in again on other devices/browsers
  • If you suspect a compromise: notify your administrator

Important note

Never share your basebox password with anyone else. Every user should have their own account.

Need help? Contact support