Licensed to be used in conjunction with basebox, only.
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Start with basebox Cloud
Applies to
Product: Cloud · Audience: All
basebox Cloud is a production environment on servers that basebox operates in the noris network data center (Munich East). Your organisation receives its own environment operated by basebox – you look after the application, not the servers.
Get started for free
With "Get started for free" you create an account in basebox Cloud yourself:
- Open basebox.ai and choose "Get started for free".
- Follow the sign-up process. In doing so you create your organisation; see Creating a new organization.
- Sign in.
What is included:
- 1 million tokens free of charge, with no time limit
- Invite as many people as you like – under Users
- Book later – from 5 people, per person per year by invoice; apps, knowledge bases and settings are kept; prices at basebox.ai/preise
Good things to start with:
- Chat – a first conversation; see Start your first conversation
- Documents – upload a file and ask questions about it; see Uploading files
- Apps – create your own app with the app generator; see Create a new app
- Knowledge base – attach documents to an app and check the citations
- Generating documents – have a Word, Excel or PowerPoint file created; see Generating documents
You can book a product demonstration here; for questions, contact sales@basebox.ai.
Transition phase until November 2026
Accounts created before the Cloud start in November 2026 – including via "Get started for free" – run until the move in a shared environment at Hetzner in Nuremberg with AI models from Google Vertex in Frankfurt. basebox moves them into the Cloud; you do not need to register again. It is best to process health data and other special categories under Art. 9 GDPR only after the move. Details: basebox Cloud (transition phase until November 2026).
What basebox takes care of – and what you do
| basebox | Your organisation |
|---|---|
| Infrastructure, data center, operating system, Kubernetes | Invite users, create groups |
| Installation, updates, monitoring, platform backups | Select models, maintain apps and knowledge bases |
| Inference and service models | Enable connectors, set policies |
| Support on working days from 9 am to 5 pm | Review the audit log, pull exports |
The full split is documented under Responsibilities. In short: infrastructure is basebox's job, application administration stays with you – in the Cloud as well.
The path to the first login
When basebox sets up the environment for your organisation after the contract is signed:
- Provisioning by basebox. After the contract is signed, basebox sets up your organisation's environment. It gets its own address following the pattern
<your-organisation>.basebox.ai. The subdomain is fixed and cannot be changed later. - Credentials for the first administrator. basebox creates the first administrator account and hands the credentials to the person named in the contract.
- First login. Open your organisation's address and sign in. Change the password on first login; see Password management.
First steps as an administrator
Work through these points in order – each page explains the step in detail:
- Set up the organisation – name and logo under Organisation; organisation-wide instructions; welcome message, language and mail configuration under Settings.
- Choose the model – which model your organisation uses by default: Model selection.
- Invite users – by e-mail under Users. Invitations are valid for 14 days. Create at least one second administrator.
- Create groups – for sharing and permissions: Groups.
- Provide apps – review and adapt the shipped apps (Managing apps), create your own, distribute them to groups via App sharing.
- Decide on connectors – web search, wiki, ticket system: Enabling connectors. Read the Introduction to web search security first.
- Policies and audit – retention, notices in the chat, audit log detail level: Policies and Audit log.
Connecting your systems
basebox Cloud can be connected to what your organisation already runs: an identity provider for single sign-on, outgoing mail, business systems via connectors, API access for your own software. What differs in the Cloud compared to a server – for example that network connectivity has to be established from the Cloud side – is described under Operate → Cloud and Enterprise integration.
If you need more detail
Data protection officers and security reviewers find the Cloud-specific statements on isolation, infrastructure, administrative access and backup under Security → Cloud.
Frequently asked questions
Do I need hardware or IT staff? No. basebox operates the environment. You need one person who administers the application – users, apps, models.
Can I move to basebox Server later? Yes, at any time, for a flat fee of €4,200. Technically the application is the same. Questions: sales@basebox.ai.
How do my users reach basebox? Through your organisation's address in the browser, from anywhere with an internet connection. Whether a private connection is possible in addition is described under Network connectivity.
Next step: Administer – Getting started