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// apps

Using your own apps

Here you use apps that you created yourself or that others have shared with you. An app with a knowledge base answers questions from its stored documents; how well depends mostly on how you ask.

Open an app and ask it a question

  1. Click "All apps" in the navigation
  2. Select the app you want from your list
  3. Ask a specific question about your documents
  4. Use the answer – copy it or process it further

Better results through better questions

Ask specifically:

  • Good: "Warranty period for product XY-123?"
  • Good: "Which documents do I need for application ABC?"
  • Good: "Prices for the premium package in Q1 2024?"

Avoid vague questions:

  • Bad: "Warranty?"
  • Bad: "How does that work?"
  • Bad: "What does it say?"

Practical tips:

  • Use terms from your documents – The app knows your terminology
  • One question per message – instead of several questions at once
  • Provide context – "For customer Miller" or "Regarding project Alpha"

Solving common problems

App answers imprecisely

Solutions:

  • Make the question more precise: "What steps…" instead of "How…"
  • Split the question: Ask several specific questions
  • Use different terms: Synonyms from your documents

"No information found"

Solutions:

  • Use alternative terms (e.g. "return" instead of "RMA")
  • Use full product names
  • Check whether the information is actually in the documents

Answer too long/short

Controlling answer length:

  • "Short summary in 3 bullet points"
  • "Detailed explanation with examples"
  • "Just the key facts"

Examples of effective app use

Customer service app:

  • "Return policy for online orders over €100?"
  • "Contact details for technical support for product ABC?"

Contract analysis app:

  • "Notice periods in sample contract type B?"
  • "Which clauses are critical in supply contracts?"

Product catalog app:

  • "Availability and price for item no. 12345?"
  • "Technical specifications for product series XY?"

Structure requests and combine apps

Structuring complex requests:

  1. Set context: "For customer project Miller…"
  2. Specific question: "Which products meet requirement X?"
  3. Define format: "As a table with prices"

Combining apps:

  • Use different apps for different tasks
  • Results from one app can be input for another

Apps only know what is in their documents

Important

Apps are only as good as the documents you've uploaded. If answers are incomplete, check whether the information is present in your documents.

How to keep an app up to date is described under Create your own app → Maintaining an app.

Next step: Create your own app

Questions about using apps or problems with answers? Contact support