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Licensed to be used in conjunction with basebox, only.

// installation

Deployment models

Applies to

Product: Demo · Cloud · Server · Audience: Platform Operator · Administrator · Security reviewer

basebox is offered as Demo, basebox Cloud and basebox Server. Only the last two are production products. The three are distinguished by who owns the infrastructure, where it stands and who operates it – not by labels such as "on-prem", "hosted" or "self-hosted", which this documentation deliberately avoids as product names.

Demo

The public evaluation environment. For trying basebox before purchase or provisioning – never a production deployment, and not appropriate for real, sensitive data.

The Demo is a setup of its own: platform at Hetzner, language model Claude via Google Vertex AI. Any statement about the Demo infrastructure is scoped to the Demo only and must not be generalised to Cloud or Server.

basebox Cloud

flowchart TB
  subgraph BB["Noris data center · basebox-owned infrastructure"]
    direction TB
    subgraph A["Customer A – isolated environment"]
      A1["basebox platform + service models"]
    end
    subgraph B["Customer B – isolated environment"]
      B1["basebox platform + service models"]
    end
    INF["Inference · operated by basebox"]
    A1 --> INF
    B1 --> INF
  end
  UA["Users of A"] -->|HTTPS| A1
  UB["Users of B"] -->|HTTPS| B1
  OPS["basebox operations"] -.->|operates| BB
  style BB fill:#f4f2ee,stroke:#524e47,color:#1d1e1c
  style A fill:#dcefe2,stroke:#3a7a49,color:#1d1e1c
  style B fill:#dcefe2,stroke:#3a7a49,color:#1d1e1c
  style INF fill:#dbeafe,stroke:#1e40af,color:#1d1e1c
  • Infrastructure belongs to basebox, hosted in the Noris data center
  • Each customer gets an isolated / virtual environment
  • Operated by basebox; the customer administers the application
  • No customer-owned physical server is involved

Do not use "Demo", any Demo hosting provider, or generic external model infrastructure as the architectural description of the production Cloud. The production Cloud runs on basebox's own server in the Noris data center in Munich, with the language model on the same server.

basebox Server

A dedicated physical server for one customer. Three independent properties describe it – none changes the product:

Property Options
Hardware source FAST LTA / basebox-provided · customer-owned or customer-procured
Physical location customer data center · basebox data center
Operator customer · basebox, where installation/operation is commissioned

Server in the customer data center

flowchart TB
  subgraph CDC["Customer data center · customer network"]
    subgraph SRV["Dedicated customer server"]
      P["basebox platform"]
      S["Service models"]
      I["Inference"]
      P --> S --> I
    end
    U["Users"] -->|HTTPS| P
  end
  BB["basebox<br/>(optional remote management<br/>via PAM/VPN, if commissioned)"] -.-> SRV
  style CDC fill:#f4f2ee,stroke:#524e47,color:#1d1e1c
  style SRV fill:#dcefe2,stroke:#3a7a49,color:#1d1e1c
  style I fill:#dbeafe,stroke:#1e40af,color:#1d1e1c

Customer Server hosted at basebox

flowchart TB
  subgraph BBDC["basebox data center"]
    subgraph SRV2["Customer-owned / dedicated physical server"]
      P2["basebox platform"]
      S2["Service models"]
      I2["Inference"]
      P2 --> S2 --> I2
    end
  end
  U2["Customer users"] -->|HTTPS / VPN| P2
  NOTE["Still <b>Server</b>, not Cloud:<br/>one customer, one physical machine,<br/>no shared tenancy"]
  SRV2 -.- NOTE
  style BBDC fill:#f4f2ee,stroke:#524e47,color:#1d1e1c
  style SRV2 fill:#dcefe2,stroke:#3a7a49,color:#1d1e1c
  style I2 fill:#dbeafe,stroke:#1e40af,color:#1d1e1c
  style NOTE fill:#fbf0db,stroke:#b9770a,color:#1d1e1c

Hosting at basebox is not Cloud

A customer's dedicated server that physically stands in the basebox data center is basebox Server with the hosting option basebox data center. It is documented under Server – including in Security & Compliance – and never under Cloud.

How to describe any deployment

Use four dimensions, never a single label:

Product:          Cloud  |  Server
Server hardware:  FAST LTA  |  customer hardware
Server location:  customer data center  |  basebox data center
Operation:        customer-managed  |  basebox-managed

This is also how technical pages in this documentation state their applicability (the Applies to box at the top).

Legacy terms you may still find

Older pages and configuration keys use "on-premise" (for example the environment variables AISRV_ON_PREMISE and STORESRV_ON_PREMISE, or the on-premise/ URL path). Read these as "basebox Server". The technical identifiers are not renamed; the product language is.

Next step: Responsibilities