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Copyright © 2022-2026 basebox GmbH, all rights reserved.
Licensed to be used in conjunction with basebox, only.

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What is basebox?

basebox is the AI for patient, citizen and social data: for your whole organization, on your server or in basebox Cloud in Germany. Each person sees only what they are allowed to see.

basebox is built for healthcare and the public sector

basebox is used in hospitals, health insurance funds, the Medical Service, associations of statutory health insurance physicians and dentists, cancer registries, municipalities and public authorities. What they have in common: staff want to use AI, but the data must not leave the organization uncontrolled.

basebox is not a medical device but a platform for general tasks such as documentation, administration, summarizing and translating.

Chat, apps, connectors, permissions and audit come in one license

basebox is an AI platform for organizations. It includes:

  • Chat – ask questions, write and revise texts, with the AI model in basebox
  • Documents – upload and analyze (including scans via text recognition), generate Word, Excel and PowerPoint documents
  • Knowledge bases – answers from your own documents, with citations
  • Apps – ready-made apps for recurring tasks, your own apps without coding
  • Connectors – connection to wiki, ticket system, web search and other systems, with each person's own permissions
  • Speech to text – dictation and transcription of audio files
  • Administration – users, groups, apps, connectors, organization-wide instructions and audit log
  • API – OpenAI-compatible, for your own applications

From November 2026 the App Builder is added: you describe a task, AI agents turn it into an app that does it.

Sharing an app shares its documents, never your own access

You sign in through your organization's user directory, for example Active Directory or Microsoft Entra ID. When an app accesses a system through a connector, it does so with the permissions of the person asking: they only get answers from data they are allowed to open in that system themselves. basebox does not copy or extend these permissions.

An app's documents are different: files someone uploads to the app's knowledge base and, with the server, files the app takes from a network drive. These documents belong to the app and are available to everyone allowed to use the app. Whoever adds documents to an app decides who can see them.

The audit log records who did what; details under Audit log.

The AI model runs in basebox

basebox does not develop its own AI model; it runs open-source models itself: in the Cloud on basebox servers in Germany, with Server on your organization's hardware. By default your data goes to no AI model of another provider and is not used for training.

An external model exists only as an app with an external model, if your organization wants one: your administrator sets it up and enables it for selected groups. There is none by default.

basebox runs in the Cloud, on a Server or on hardware of your choice

Features and security are the same on every option. Location, operation and billing differ.

Deployment option What it is Operation
Cloud Own environment per organization in the noris network data center in Munich East; from 5 people, per person per year basebox
Server A server for your organization only, built by FAST LTA, at your site (without internet connection if you wish) or in the data center Your IT or basebox
Platform only basebox on hardware of your choice, existing or procured by you, also on an existing cluster Your IT or basebox
Hybrid basebox in your own network, the AI models come from another location Your IT or basebox

Technically, this documentation distinguishes two products: basebox Cloud and basebox Server. Platform only and Hybrid are forms of basebox Server; the Server pages apply to them as well. A server located in the data center and operated by basebox remains Server, not Cloud.

Cloud accounts created before the Cloud start in November 2026 run in the transition phase until the move: in a shared environment at Hetzner in Nuremberg with AI models from Google Vertex in Frankfurt.

Which environment you use and what that means for you: Which basebox environment am I using?

Three technical layers determine the hardware requirements

basebox consists of three layers that must be considered separately:

basebox platform       UI, apps, permissions, audit, interfaces, connectors
        ↓
Service models         Document search, text recognition, speech-to-text, other AI services
        ↓
Inference              The AI model itself

The platform does not need large GPU resources. Only the service models and above all inference determine how much GPU power a system needs. A statement like "basebox requires two H200s" is therefore misleading – the hardware follows the AI model and expected load, not basebox. More under Understand the architecture.

basebox is ISO 27001 certified, the C5 attestation is in progress

  • ISO 27001 – certified
  • BSI C5 – Type 1 attestation in progress
  • Data processing under Art. 28 GDPR and agreement under Section 203 of the German Criminal Code (StGB)

Where your data lives in Cloud and Server and who can access it: Security & Compliance.

Further reading