Licensed to be used in conjunction with basebox, only.
// installation
Customer environment
Applies to
Product: Cloud · Audience: Administrator · IT
What a customer environment in basebox Cloud consists of, how it is provisioned and what an administrator can change and what not. In short: you receive a fully operated basebox organisation with everything the application needs – and you shape it through the administration.
What your environment contains
| Component | What it is | Who manages it |
|---|---|---|
| Address | <your-organisation>.basebox.ai; the subdomain is also the X-Realm for the API |
Assigned by basebox; not changeable |
| Organisation | Name, logo, system prompt, settings, limits | You |
| Identity | A Keycloak realm for your organisation; local accounts via invitation, optionally LDAP federation or SSO | You (accounts, roles, groups); basebox (Keycloak configuration on request) |
| Platform services | Frontend, AISRV, storesrv, databases, audit log | basebox |
| Service models | RAG, document extraction, OCR, speech-to-text | basebox |
| Models | The language models provided by basebox; you choose the default and per app | basebox provides; you choose |
| Connectors | The connector services provided by basebox (calculator, web search, e-mail, more by arrangement) | basebox provides; you configure and enable |
| API | OpenAI-compatible and REST API at https://aims.basebox.ai, with X-Realm = your subdomain; API keys |
You |
| Data | Users, apps, knowledge bases, chats, audit log | You – as controller |
Provisioning
- Contract and master data. basebox receives organisation name, desired subdomain and the person for the first administrator account.
- Provisioning by basebox. Environment, realm and organisation are created; the first administrator account is set up.
- Handover. The named person receives credentials and signs in.
- Setup by you. Organisation, model, users, groups, apps, connectors, policies – order under Start with basebox Cloud.
- Go-live following the checklist.
What you can change
Everything in the Administration:
- Organisation: name, logo, System prompt, Settings (welcome message, language, limits, mail), Policies
- Users, roles, invitations, Groups
- Model selection and model per app
- Apps, knowledge bases, App sharing, publishing
- Connectors: switch on/off, base URLs, API keys, enablement per app
- Audit log: retention, detail level, export
- API keys
What you cannot change
- Subdomain and address – fixed.
- Infrastructure – data center, Kubernetes, storage, platform network.
- The list of provided models beyond what basebox offers – request an additional model from basebox.
- Keycloak configuration such as LDAP federation or SSO brokering – set up by basebox on your request (LDAP integration, OIDC / single sign-on).
- Connector workloads – additional or custom MCP servers are connected by basebox in coordination with you (Connect an MCP server).
- Versions and update timing – basebox keeps the environment current; changes are in the Changelog.
- Inference parameters at server level (context size, output limit) – model properties set by basebox; per app you control thinking effort and temperature.
Where your data lives
In your isolated environment on basebox's own server in the Noris data center in Munich; the language model also runs there. Other customer organisations have no access. Only what you deliberately allow leaves the environment: web search queries (without user identity) and connector access to your own systems with the respective person's credentials. The chat history is stored by the user's browser. Details: Infrastructure · Data flows · Storage.
Several organisations
If your company needs separate areas – e.g. per subsidiary – these are separate organisations with their own subdomain, own users and own limits. Upload and usage limits can be set per organisation. Arrange this with basebox.
Frequently asked questions
Can I move my environment to basebox Server later? The application is the same; a switch is a contractual and migration question – contact sales@basebox.ai.
Can I see which version is running? Yes, under user menu → "About": version, active model, context size, realm.
Can I get a second test environment? For tests without real data there is the Demo. A separate test organisation in the Cloud is a contractual question.
Next step: Network connectivity